If you encounter an issue that's not answered by our documentation, please try the Troubleshooting steps. If that does not work, please file a bug report or contact our support team.

When sending us a support request, feedback or reporting a bug, please include as much information possible:

  1. Android version.
  2. Tor VPN version.
  3. Step by step of how you got to the issue, so we can reproduce it.
  4. A screenshot of the problem.
  5. Tor logs.
  6. Country or region you are connecting to Tor from.
  7. If you know or suspect Tor is censored in your region or network, please mention that.

Feedback and reporting a bug

jukwaa la Tor

On Tor Forum, create an account to submit a new topic. Please review our discussion guidelines and check the existing topics before posting.

Tor GitLab

If reporting a bug, please report it on our bug tracker. Please check if the bug has already been reported. To search and view all bug reports related to Tor VPN, please navigate to the Tor VPN repository.

To create a new bug report, please request a new account to access Tor Project's GitLab instance. File the bug report in the Tor VPN repository.

Contact Support

  • Our user support channels via Email, Telegram, WhatsApp, and Signal are operational through Monday to Thursday. From Friday to Sunday, the helpline is closed but please rest assured our team will get back to your messages.
  • All of our support channels are available in English, Russian and Farsi. If none of these languages work for you, please write in any language you feel comfortable with, but keep in mind it will take us a bit longer to answer as we will need help with translation to understand it.
  • Our support channels on Telegram, WhatsApp and Signal are only available over text messages; videos or calls are not supported.

Telegram

Send us a message on @TorProjectSupportBot.

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Send us an email to frontdesk@torproject.org

In the subject line of your email, please tell us what you are reporting. The more specific your subject line is, the easier it will be for us to understand and follow up. Sometimes when we receive emails without subject lines, they're marked as spam.

whatsApp

Send us a message on +447421000612.

signal

Send us a message on +17787431312.